CUSTOMER SERVICE CENTRE

 

Everything you need, all in one place.

ICT knows that having your network fail is just about one of the worst things that can happen. Our aim is to provide our clients with a high-level of service that is unparalleled by anyone else in the industry. The custom-built Service Portal is our answer to this.

 

We have built and tailored our Service Portal from the ground-up, designing it to give you  24/7 access to all of the information you need to keep not only your system, but your business running.

 

For quick and easy fault rectification, our Customer Service Portal provides you with the following features:

  • Complete online incident support-request management and incident history plus response live tracking of cases;
  • Service entitlement by product serial number, identifying maintenance and contract renewal dates, level of support purchased, managed service contact details etc;
  • Asset management module, including all ICT purchased equipment, purchase date, installation location and service history.

 

 

 

 ICT Care User Guide

Vendor support, tools and resources:

 

Juniper Networks Support Centre provides access to a range of services and tools. This includes software downloads, technical documentation and Knowledge Centre access etc. Click here access Juniper’s Support Centre.
Please note: you may require a vendor login to access some of these tools.



Aruba’s Support Centre provides direct access to a range of services and tools. This includes documentation such as trouble-shooting guides, validated reference design guides and a shared knowledge community. Click here to access Aruba’s Support Centre.
Please note: you may require a vendor login to access some of these tools.
F5’s Support Centre provides direct access to a range of services and tools. This includes self-help, community, consulting, Knowledge Base access and software downloads. Click here to access F5’s Support Centre.
Please note: you may require a vendor login to access some of these tools.
Blue Coat’s Support Centre provides direct access to a range of services and tools. This includes proactive support, training services, self-help services and support policies. Click here to access Blue Coat’s Support Centre.
Please note: you may require a vendor login to access some of these tools.
Huawei’s Support Centre provides direct access to a range of services and tools. This includes product support such as software downloads, RMA status enquiry, technical forums and product/ service news. Click here to access Huawei’s Support Centre.
Please note: you may require a vendor login to access some of these tools.
Palo Alto Networks provides customers and partners with an array of Customer Service offerings:
- Direct access to product expert
- Case management: Submit, update, check status, and manage support cases
-Online customer support portal
- Documentation and FAQs
- Subscription services updates
Please note: you may require a vendor login to access some of these tools.
Pulse Secure is leveraging Juniper support tools as we deploy our world-class support systems. Manage:
- Cases / RMAs:
- Support Quick Start Guide
- Knowledge Base
- Licensing
- Technical Video Library
- EOL/EOS Policies
-Support Forum
Please note: you may require a vendor login to access some of these tools.
Access:
- Education Centre
- Knowledge Base
- Support Community
- Software downloads
- Fuel Partner Community
Please note: you may require a vendor login to access some of these tools.
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With you every step of the way; from deployment through operations, Silver Peak offers world-class service and support to make your data acceleration and SD-WAN solution simple, secure, and cost effective. Silver Peaks's Support Centre provides direct access to a range of services and tools. You can access: Training, user documentation, security advisories, submit cases and loads more.