Customer Service Centre

It takes great partners to build the best.

Everything you need, all in one place.

ICT knows that having your network fail is just about one of the worst things that can happen. Our aim is to provide our clients with a high-level of service that is unparalleled by anyone else in the industry. The custom-built Service Portal is our answer to this.

 

We have built and tailored our Service Portal from the ground-up, designing it to give you  24/7 access to all of the information you need to keep not only your system, but your business running.

For quick and easy fault rectification,

our Customer Service Portal provides you with the following features:

Complete online incident support-request management and incident history plus response live tracking of cases

Service entitlement by product serial number, identifying maintenance and contract renewal dates, level of support purchased, managed service contact details etc

Asset management module, including all ICT purchased equipment, purchase date, installation location and service history

Networking is in our DNA.

Let us show you how.

Click the vendor logo’s below to access their support tools & resources:

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Juniper Networks

Juniper Networks Support Centre provides access to a range of services and tools. This includes software downloads, technical documentation and Knowledge Centre access etc.

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Huawei

Huawei’s Support Centre provides direct access to a range of services and tools. This includes product support such as software downloads, RMA status enquiry, technical forums and product/ service news.

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SilverPeak

With you every step of the way; from deployment through operations, Silver Peak offers world-class service and support to make your data acceleration and SD-WAN solution simple, secure, and cost effective. Silver Peaks’s Support Centre provides direct access to a range of services and tools. You can access: Training, user documentation, security advisories, submit cases and loads more.

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FireEye

Contact product experts 24×7 via the FireEye online support portal, live Chat or our network of global customer support centre as well as create and update cases, manage assets, access product downloads and documentation.

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Pulse Secure

Pulse Secure is leveraging Juniper support tools to deploy their world-class support systems. Manage: Cases / RMAs; Knowledge Base; Licensing; Technical Video Library; EOL/EOS Policies & Support Forum.

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Palo Alto Networks

Palo Alto Networks provides customers and partners with an array of Customer Service offerings:
– Direct access to product expert
– Case management: Submit, update, check status, and manage support cases
-Online customer support portal
– Documentation and FAQs
– Subscription services updates

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Symantec

One single login allows you to access all your Symantec applications securely, including: MySymantec, MySupport, PartnerNet, Symantec Licensing Portal, Customer Care, and Symantec Connect

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Aruba Networks

Aruba’s Support Centre provides direct access to a range of services and tools. This includes documentation such as trouble-shooting guides, validated reference design guides and a shared knowledge community.

Networking is in our DNA.

Let us show you how.

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