SUPPORT

WE HAVE YOUR BACK.

Networking is in our DNA.

Let us show you how.

At ICT Networks, the same engineer who designs and deploys your network will also be responsible for its support.

Our expertise and understanding means any network issues are quickly identified and addressed, resulting in minimal disruption and cost savings.

Forget about wanting ‘one throat to choke’ – you’ll want one hand to shake. And we’re right here in Sydney.

Strike the right balance between risk and cost

We all know that network downtime results in lost productivity, time and money.

 

ICT Networks’ maintenance, support and monitoring services can help you balance costs against risks. We offer you predictable costs and a framework for efficient resource allocation through a choice of traditional 24/7 support, E-Support and service automation.

 

This is more than a simple break-fix service. We’ll help ensure you meet network demands with the right mix of technical and operational support, keeping your network running reliably and protecting your investment.

 

Our highly skilled and certified technicians boast extensive expertise in managing multi-platform and multi-vendor ecosystems. No matter what your environment, ICT Networks knows how it works.

Don’t just take our word for it
here’s what our clients say:

  • “Their depth of knowledge and integrity were key to getting the project to where it is today”

    Richard Jones ICT Manager, Sydney Shore School
  • “With ICT, the engagement we got at the start is what made the difference – they really took time to listen and work out what we’re doing.”  

    CTO Fox Sports Australia
  • “We are constantly reviewing the model and looking at the network as a dynamic thing. In many ways, we see ICT as our network chiropractor.”

    CTO Fox Sports Australia
  • "I’ve been around 20+ years in networking and have seen my share of good and bad presentations in that time. Considering the amount of material that needed to be covered in a single day, Paul did a great job of keeping interest while maintaining a quick pace, not to mention the good laugh he provided. The day’s presentation exceeded my expectation, and certainly provides the motivation to continue my learning of Junos. I will certainly be recommending this to any colleagues with similar interest.”    

    Student
    Student
  • "…. this course was very useful and informative. I’m sort of a Cisco fan, but this training opened the opportunity of working with Juniper along with Cisco devices for me. I touched the Junos OS and found it very user-friendly. The presentation was very friendly and lab facilities configured properly.  I appreciate the course and the arrangement.”

    Student
    Student

Protect your business from risk

Our flexible service-level options are designed to prevent problems and quickly resolve issues.

99.999% network uptime still equates to 5.26 minutes of downtime a year. Can’t afford it? No worries. ICT Networks will provide you with on-site or remote support engineers who will respond rapidly to any network events.

Does your organisation experience bursts of high-intensity network activity? We can scale network support up and down to comfortably meet fluctuating requirements. In other words, nobody will #breaktheinternet while we’re in charge.

Is self-diagnosis of network issues a must-have for your business? Our automated incident reporting service can significantly reduce your organisation’s mean time to resolution (MTTR), resulting in greater network availability.

Can’t do without maximum visibility over network-related activity? We’ll provide you with a customised management portal that lets you track and monitor everything – from traffic logs to equipment upgrades, replacements and repairs – including call log dates and details.

Networking is in our DNA.

Let us show you how.

Contact Us

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