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ICT 's Customer Service Desk is your focal point of contact for post sales technical and network-related questions. View and identify maintenance renewal dates & support level by Serial Number.
ICT Care is your focal point of contact for post sales technical and network-related questions and issues on supported Juniper products 24x7x365.
Download ICT Care User Guide
The End User Support Agreement (EUSA) outlines the license terms and conditions under which ICT Networks will render support and maintenance services for Software and Hardware provided by ICT Networks.
Download ICT Care End User Support AgreementICT knows that having your network fail is just about one of the worst things that can happen. Our aim is to provide our clients with a high-level of service that is unparalleled by anyone else in the industry. The custom-build Service Desk is our answer to this. We have built and tailored our Service Desk from the ground-up, designing it to give you 24/7 access to all of the information you need to keep not only your system, but your business running.
For quick and easy fault rectification, our Customer Service Desk provides you with the following features:
Complete online incident support-request management and incident history plus response live tracking of cases
Service entitlement by product serial number, identifying maintenance and contract renewal dates, level of support purchased, managed service contact details etc
Asset management module, including all ICT purchased equipment, purchase date, installation location and service history
Juniper Networks help you meet the most aggressive service demands with operational support designed to ensure maximum network uptime and optimise the utility of your network assets. Our Support Centre provides access to a range of services and tools. This includes software downloads, technical documentation and Knowledge Centre access etc. Juniper Networks® Technical Assistance Center (JTAC) is your focal point of contact for post sales technical and network-related questions and issues on Juniper products 24x7x365.
Mist notifies customers and partners proactively when issues are detected, enabling rapid problem resolution. If the issue persists and live support is needed, the trouble ticket is automatically routed to tier 3 experts in the Mist TAC.
When minutes matter, count on fast, expert support from Palo Alto Networks®. Our global support organisation and resources help you maximise uptime, mitigate risks and streamline operations.
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